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Payment & Refund

Booking Cancellation

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

  • 30 Days & Over before trip commencement: 80% will be refunded
  • 14 Days before trip commencement: 70% will be refunded
  • 7 Days before trip commencement: 60% will be refunded
  • No refund for cancellations within 5 days before departure.
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted. The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

Method of Payment

Full settlement should be received no later than 45 working days prior to passenger s’ arrival. Payment should be made by telegraphic transfer, internet transfer to our following account details:
1: Bank account name: VIETLANDHOLIDAY COMPANY LIMITED 
2: Bank Account: 0451001743841
3: Bank Name: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM - THANH CONG BRAND (VIETCOMBANK - THANH CONG BRAND)
4: Bank Sift Code: BFTVVNVX045 ( B.F.T.V.V.N.V.X.0.4.5)

5: Bank Address: 30 -32 Lang Ha, Dong Da, Ha Noi, Vietnam. 
6: Bank 's phone: ++ 84 (4) 6 257 86 86 / web: www.vietcombank.com.vn